Question 1

Do you offer same-day delivery?

Accepted Answer

Yes. We offer same-day courier services across London for urgent collections, direct deliveries and time-critical transport. In many cases, we can arrange collection within 60 minutes, depending on vehicle availability, access, item size and job requirements.

Question 2

Do you use dedicated vehicles?

Accepted Answer

Yes. We specialise in dedicated direct transport. This means your goods travel on a vehicle arranged specifically for your job, with no shared loads or unnecessary stops. This is ideal for urgent, fragile, high-value or business-critical deliveries.

Question 3

What areas do you cover?

Accepted Answer

We cover London, nationwide UK transport and European deliveries. Whether you need a local London courier, a UK-wide dedicated van or a planned European movement, we can arrange a suitable transport solution.

Question 4

Can you handle urgent or last-minute jobs?

Accepted Answer

Yes. Time-critical transport is one of our core services. Once we have the collection address, delivery address, item details and required timings, we can quickly advise on availability and arrange the right vehicle.

Question 5

How do I request a courier quote?

Accepted Answer

You can request a quote by calling MPS Couriers or sending us the collection address, delivery address, item details, preferred collection time and any access or handling requirements. The more information you provide, the more accurate the quote will be.

Question 6

Do you transport AV and event equipment?

Accepted Answer

Yes. MPS Couriers supports AV companies, event organisers, production teams, exhibition contractors and suppliers with dedicated transport for flight cases, staging, lighting, sound systems, LED screens, control equipment and event materials.

Question 7

Can you support last-minute event requirements?

Accepted Answer

Yes. We regularly support last-minute AV and event transport requirements, including urgent collections, same-day delivery, replacement equipment runs and time-critical venue deliveries across London and the UK.

Question 8

Do you provide dedicated transport only?

Accepted Answer

Yes. Dedicated transport means your items travel directly from collection to delivery without being mixed with other customers' goods. This reduces handling, improves security and helps protect timing-sensitive or fragile loads.

Question 9

Can you help with load-in and load-out?

Accepted Answer

Yes. We can support timed arrivals, venue access requirements, load-in, load-out, unloading assistance and coordinated equipment positioning. For larger events, we recommend confirming the schedule, access restrictions and equipment list in advance.

Question 10

Do you transport flight cases and fragile AV equipment?

Accepted Answer

Yes. Flight case transport is one of the main areas we support. We can move single cases, multiple cases, AV equipment, production kit and exhibition materials using dedicated vehicles suited to the size and urgency of the job.

Question 11

What is WEEE?

Accepted Answer

WEEE stands for Waste Electrical and Electronic Equipment. This includes unwanted electrical and IT equipment such as computers, monitors, servers, printers, network hardware, cables, UPS units and other business electronics.

Question 12

Do you collect IT equipment for disposal?

Accepted Answer

Yes. We collect unwanted IT equipment and electrical items from offices, sites, data centres and commercial premises. We can arrange secure collection and responsible disposal or recycling through suitable channels.

Question 13

Do you provide certificates of disposal?

Accepted Answer

Yes. Disposal documentation can be arranged where required. This should be requested at the quote stage so the correct process can be followed and the required paperwork can be provided after collection or processing.

Question 14

Can you handle secure data destruction?

Accepted Answer

Yes. Secure data destruction support can be arranged on request. Depending on the equipment and security requirements, this may include data wiping, degaussing or physical destruction through suitable disposal partners.

Question 15

Are you compliant with UK WEEE regulations?

Accepted Answer

Yes. MPS Couriers is registered as an upper tier waste carrier, broker and dealer. This supports our ability to collect and transport waste materials responsibly as part of WEEE and IT equipment disposal services.

Question 16

Do you handle office relocations?

Accepted Answer

Yes. We support office relocations, workstation moves, IT equipment transport, server moves, furniture moves, document transport and business relocation projects across London and the UK.

Question 17

Can you move servers and racks?

Accepted Answer

Yes. We can transport servers, racks, network hardware and sensitive IT equipment. These items require careful planning, secure handling and the right vehicle setup, so we recommend confirming the equipment list in advance.

Question 18

Do you disconnect and reconnect IT equipment?

Accepted Answer

We can support the transport and handling of IT equipment, but technical disconnection and reconnection should usually be carried out by your internal IT team or specialist IT provider. We can coordinate our transport around their schedule.

Question 19

Can you do out-of-hours or weekend moves?

Accepted Answer

Yes. We can arrange evening, weekend and out-of-hours relocations to help reduce disruption to your business. These jobs should be planned in advance where possible so the right team, vehicle and timing can be secured.

Question 20

Do you provide packing materials?

Accepted Answer

Yes. Packing materials can be arranged where required, including boxes, bubble wrap, blankets and other protective materials. For IT and office relocations, we recommend confirming the item list first so the correct protection can be planned.

Question 21

How do I get a quote?

Accepted Answer

You can request a quote by calling MPS Couriers or sending us the collection address, delivery address, item details, preferred collection time and any access or handling requirements. The more information you provide, the more accurate the quote will be.

Question 22

What information do you need to quote accurately?

Accepted Answer

We usually need the collection and delivery postcodes, item dimensions, weight, quantity, required collection time, delivery deadline, access details, parking restrictions, loading requirements and whether any additional handling support is needed.

Question 23

Do you charge by the hour or by mileage?

Accepted Answer

This depends on the job. Local jobs are often priced based on time, vehicle type and handling requirements, while longer-distance transport is usually priced by mileage. Larger vehicles, extra labour, waiting time, specialist handling and access requirements can also affect the final price.

Question 24

Are there any hidden charges?

Accepted Answer

No. We aim to provide clear pricing before the job starts. If there are possible additional costs, such as waiting time, congestion charges, tolls, parking issues or extra labour, we will explain these before confirming the booking.

Question 25

Can I book regular or scheduled courier work?

Accepted Answer

Yes. We can support regular courier work, scheduled collections, multi-drop deliveries and ongoing business transport requirements. For repeat work, we can discuss a structured approach and suitable pricing based on volume and frequency.

Question 26

Are my goods insured during transport?

Accepted Answer

Yes. Goods in transit insurance is included as part of our service. If your shipment is high-value or requires additional cover, please tell us before booking so we can advise and arrange the right level of protection where possible.

Question 27

How do you protect fragile or valuable items?

Accepted Answer

We use careful handling, suitable vehicles and protective equipment where required, including blankets, straps and load securing. For fragile, sensitive or high-value items, we recommend providing full item details before booking so the correct transport setup can be arranged.

Question 28

Do you offer direct delivery with no shared loads?

Accepted Answer

Yes. Dedicated transport means your items travel directly from collection to delivery without being mixed with other customers' goods. This reduces handling, improves security and helps protect timing-sensitive or fragile loads.

Question 29

Can you provide proof of delivery?

Accepted Answer

Yes. Proof of delivery can be provided once the job is completed. Depending on the job, this may include delivery confirmation, contact details, signatures or other agreed delivery information.

Question 30

Can you handle confidential or sensitive equipment?

Accepted Answer

Yes. We can support the secure transport of sensitive business equipment, IT hardware, documents and specialist items. For confidential or high-value goods, please tell us the requirements in advance so the correct handling process can be arranged.

Frequently Asked
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EXPERIENCED TEAM

FULLY INSURED

ON TIME, EVERY TIME

UK & EUROPEWIDE

CUSTOMER FOCUSED

1. COURIER & TRANSPORT

2. AV & EVENT LOGISTICS

3. WEEE & IT DISPOSAL

4. IT & OFFICE RELOCATIONS

5. PRICING & BOOKING

6. INSURANCE & SECURITY

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